Biggest Chase loan modofication screw-up yet!
This is a strange story but it sure sounds like something Chase would do. First, a little background. The percentage of people who apply for a loan modification with Chase is large, and the number that get them, is small. This might be partially due to the fact that standard operating procedures for Chase loan modifications is for them to lose your paperwork multiple times, causing you to resubmit. This sounds suspiciously similar to some insurance companies who automatically deny a claim the first time it is submitted.
So, when Robert Davis actually was approved for a permanent loan modification, it was such an anomaly that a news program did a big story on him, profiling his tortuous path to getting approved.
Happy ending to the story, right?
Not quite.
It seems that Chase now claims that he himself requested that his loan modification be canceled. They also claim that they never received the final paperwork, despite Davis’ Fed-ex tracking that says it was delivered and phone calls to Chase employees who claimed the paperwork had been received.
So where does that leave him? Chase is now requesting that he begin the process all over again.
Simply astounding that Chase could screw up this badly.
Ineptitude, Loan modification | admin July 2, 2010
