Chase 15 hour unplanned outage and cover-up

I received an email from a reader informing me of an unplanned outage of the Chase online banking last weekend and their attempt to cover it up by claiming that it was a planned maintenance outage.

Chase suffered a 15-hour outage of their online banking system last weekend. In response to inquiries about the incident, Chase is now attempting to cover up the importance of it by incredibly claiming that it was entirely maintenance activity that they planned in advance. Go here for more info:

http://boomzilla-boomzilla.blogspot.com/2010/08/chasecom-down-for-12-hours.html

I am duplicating the info below in case it disappears:

Going on now for at least 12 hours (point in time when I first tried the site — but could have been much longer), Chase accounts are unavailable. They keep a rudimentary web site up so they don’t get reported for being down – although to all intents and purposes they are down. Kinda rough if, like me, you signed up for their web-only account information and opted out of snail-mail communications (“to save money and be green”) – looks like I’ll be flipping that decison as soon as their site is back up for me to do so. Who takes as website offline for maintenance these days?

Update: August 9. Just received the following communication from Chase:

I am writing in response to your inquiry about not being
able to see your account information online.

Please be advised that we were experiencing technical
difficulties with our website. Our technicians have
corrected this issue and the website is now available
online. If you still face any difficulties, please call
our technical department on the number mentioned below.

I apologize for any trouble it may have caused to you.

If you have any further questions, please reply using the
Secure Message Center.

Thank You,

Vinay Shankar
E-mail Customer Service Representative

So Chase Customer Service says it was an unplanned outage; Chase Web-dev team say it was a planned outage. I asked them which one. I wonder if I’ll even get the courtesy of a response 😉

4 Comments

• By Keith, September 14, 2010 @ 8:47 am

  Again yesterday and today!
• By Alf, September 14, 2010 @ 8:55 am

  You are right, Chase Sucks now – How can a multi billion dollar bank have such huge outages in the middle of the week. Chase used to be a much better bank before they decided to move almost all of their operations to India.
• By JR, September 14, 2010 @ 9:54 am

  Sept 14th – Chase site has been down since yesterday. Are these idiots even working on the problem?
• By BusinessOwner, September 14, 2010 @ 10:10 am

  http://www.foxbusiness.com/markets/2010/09/14/chase-online-banking-breaks/

  The cover-up for a MAJOR problem is obvious. Please contact the media and let them go at it.

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