Chase back up for good?
Sometime around 9 or 10 pm ET or so Chase online banking seems have stabilized, which we are estimating by when we got our first report in the comments and when the “Chase is down” tweets stopped. Chase hasn’t provided an official time when the problem was fixed.
They have posted a short apology on their website but it contains no info on the cause of the problem:
To our customers:
Please accept our apology for the difficulties that recently affected Chase.com.
Giving you 24-hour access to your banking is of the utmost importance to us. This was not the level of service we know you expect.
Thank you for your patience and for the opportunity to work harder to serve you in the future.
Their spokesman released a brief statement about the nature of the problem:
“A third-party database company’s software caused a corruption of systems information, disabling our ability to process customer log-ins to chase.com. This resulted in a long recovery process,” Chase spokesman Thomas Kelly said Wednesday evening.
Clearly log ins were affected. It remains to be seen whether reports of other fallout problems will surface when people start using the service in earnest on Thursday. A more detailed statement was apparently available to customers once they logged in:
Please accept our apology for the difficulties that recently affected Chase.com.
Online Bill Payments scheduled for September 13, 14 or 15 have been processed or will be processed Wednesday night. It is not necessary to reschedule these payments. If you scheduled a payment during those dates, but do not see it reflected in your payment activity by September 16 please, contact us.
We will refund any late fees that you may have incurred as a result of our delay in processing your payment.
Giving you 24-hour access to your banking is of the utmost importance to us. This was not the level of service we know you expect.
Thank you for your patience and for the opportunity to work harder to serve you in the future.
It is also highly likely that the Chase’s online banking system will be getting higher than usual volume Thursday as people log in to check their accounts. It will be interesting to see what happens.
Ineptitude, outages | admin September 15, 2010
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