Three years and Chase still can’t fix account holder’s address
This is classic Chase ineptness in action.
They will not let me change my address. I’ve tried three times (meaning – with three new moves, but actually multiple attempts each move).
The address in my online account does not match the address they have on file. So I can change that all day long, and it doesn’t matter one bit. I was just in the branch office one more time today attempting to get them to change ALL of my addresses to the one current address. Neither the regular employee nor the branch manager could do it. She (the regular employee) was on the phone with tech support until I finally just had to leave because I had other things to do.
And I have a gazillion emails from tech support myself with them just saying things like, “Huh, I don’t know.” Except they don’t use the word, “huh.” And when I’d call them, I’d be told things like, “I can’t figure out what’s going on. Why don’t you call back in three hours because that’s when the new shift is on and maybe someone there can figure it out.” But they never can.
It’s finally coming to a head though because the bank has a freeze on my account because of the sheer number of returned mails they’ve gotten in the past 3 years. I currently can’t use Bill Pay, I can’t make deposits, I can’t do anything.
When I left today, the woman said she’d email me before the end of today with an update, but I’m thinking that I’m just going to close my account there if it’s not figured out within the next day or two. If they’ll let me do that! They’ll probably tell me I can’t close a frozen account. I am so annoyed by this.
Ineptitude | admin November 2, 2010
