JD Powers banking satisfaction survey says it all – customers think Chase sucks
JD Powers released its 2010 retail banking satisfaction survey and the ratings for Chase aren’t good. Chase’s recent satisfaction survey results are the lowest its had in years.
For instance, in California and New England, Chase got a 2 out of 5 star overall satisfaction rating.
The percentage of people who said they would consider leaving their bank went from 54% three years ago to 66% today.
Customer service | admin November 8, 2010
