Holding payment makes customer late
I surely would not what happened in this story past Chase: The customer claims that they made a payment two weeks early but Chase held the payment and then claimed it was late, as a way to jack up the customers rates, possibly because they customer had a high balance.
For example, our Chase Visa which they changed over to Chase “Slate” Visa went from 14%, to 16% to 18% finally all the way in one fell swoop in Jan ‘09 to 29.99%, the maximum allowable by law. Their reason? We were late on our payment, we called our bank to ask how a payment made 2 weeks in advance was somehow late? Their response, Chase held the payment until after the due date, then processed it.
This is illegal right? Not at the time it wasn’t, Chase claims they did no such thing and basically said prove it. Anyway fast forward to Jan ‘11 and I’m still fighting to get our rate lowered since we are NEVER late and they know it. Their response and this is a direct quote “It is not Chase Bank policy to adjust interest rates at customer request”
Bad bad Chase, Fees & charges | admin January 20, 2011
