Preapproved = DENIED
Bill writes:
“OK so I have to say, after a 5 year long divorce, my credit got dragged through the mud.
Wamu, on many occasions recently has offered me a line of credit. Probably something small, hey I’m down for that, as I tend to NOT use credit cards. When my friends from high school got those shiny platinum cards and went spend-crazy, to this day they are still paying them off. I was not one of them and am proud of that.
But WAMU……Shame on you. Four times I’ve been in line at the branch and was told “You’ve been pre-approved for a credit card”.
Finally I bit. Sat down in the branch, filled out all the forms (took 30 minutes rather than the 5 that I was assured) only to be DENIED.
Why would A bank outright LIE to it’s customers? SO, it’s become my mission today to alert as many people of the absolute CAVALIER attitude WaMu holds against it’s customer base.
And going from the newspaper headlines today, WaMu really NEEDS to keep it’s customers happy.
So WaMu, you can lie to others, but as for me I am the type that wants to beat a dead horse. Your customer service in the Philippines obviously doesn’t know about the American banking debacler, as they are more condescending than anyone “in country” could be in these hard economic times.
And as always, I will pay in full IN CASH.
And as for my account, I will be closing it by next week’s end.
I’m going with a small Credit Union who actually CARES about it’s business.”
Customer service, Ineptitude | admin September 19, 2008
