Secure document system
When I started this blog five years ago I was reporting WaMu ineptness and bad customer service. When Chase took over WaMu they continued the WaMu tradition of doing stupid things. The latest evidence of stupid Chase tricks is their so-called secure document system. For starters, for every new account they create in this system, the default password is “password.” Any half-bred, third-generation-removed geek can tell you that is the absolute worst default password to use for anything. Read the link to find out more about why their system is so technically lacking.
Ineptitude | admin February 9, 2010
2 Comments
Other Links to this Post
RSS feed for comments on this post. TrackBack URI
By Andrew Montalenti, April 13, 2010 @ 8:42 am
Thanks for the mention. I’m the author of the linked article.
You may also be interested on another article of mine on Chase, entitled, “JPMorgan Chase, ‘valid’ $39 overlimit fees, and humanity.”
http://www.pixelmonkey.org/2009/10/30/jpmorgan-chase-valid-fees-and-humanity
By admin, April 13, 2010 @ 12:01 pm
Wow, yea, that is another interesting article. I had no idea that the concept of over limit/overdraft applied to credit cards too. I think that what banks figured out is that they can make more money instituting fees that people don’t expect. For instance, I think most people expect that when their checking account is out of money, the debit card transaction is declined. Similarly, I would have thought that when my credit limit has been reached, any additional transactions would be declined. For debit cards, it is possible now to opt out of overdraft protection as most banks, or will be soon. Can you opt out of over limit “protection” for credit cards? I would hope so. I also wonder how new this “service” is? Perhaps it is a response to being limited in overdraft protection for debit cards so the banks are looking at new sources of fee income. Sneaky/greedy bastards.