Useless and disappearing automatic payments
This is the kind of stuff banks do that make us all crazy. This one customer set up automatic bi-weekly payments from his Chase checking account to pay his Chase car loan and Chase credit card. The car loan automatic payment just disappeared from the system with no explanation. The credit card auto pay caused problems because the credit card billing cycle varies and differs from the statement cycle, so one payment falls in the wrong month and leaves him with a late payment, another one falls on a weekend and gets extra long processing time. (story and story)
Ineptitude | admin February 3, 2010
