Impaired mortgages and customer service
Wow, Chase claims that 2/3 of the mortgages it inherited (read, stole) from WaMu are deemed impaired in some way or another. In this same article is the news that Chase is eliminating more WaMu jobs, mainly in, get this, call centers, mortgage processing centers, and back-office units. Sounds like you can expect customer service to get EVEN worse.
Customer service | admin March 24, 2010
